Member Services Operating Hours

Important update: Our Member Services operating hours to take calls will temporarily change from October 9, 2021 through December 31, 2021, as follows:

  • Monday – Friday: 8 a.m. to 6 p.m.
  • Saturday and Sunday: Open only for members with pharmacy-related calls, 8:30 a.m. to 5 p.m.

As a reminder, members can submit questions or requests through our secure email form. Members can also update their address and request PCP changes through the Member Portal and Member Mobile App (see bottom of web page for download links).