Using your PCP
Your First Choice PCP cares about your and your family's health and sets up all of your health care.
- If you need care, call your PCP's office first at any time, day or night. Your PCP will know how to help.
- If you need to go to a specialist or to the hospital, your PCP can make plans for you.
- If you're sick, always call your PCP as soon as you can. If your problem is not an emergency, your PCP can give you care.
Your PCP will:
- Listen to your health problems and answer all questions
- Keep a record of your health history
- Provide timely medical care to you and your family
- Give physical exams and immunizations (shots) when needed
- Write prescriptions when needed
- Educate you about good health habits and disease prevention
- Refer you to specialists when needed
- Arrange for hospital care when needed
- Explain the problem and treatment you need
- Return telephone calls as soon as possible
- Treat you and your family with kindness and respect
Arrange for transportation
Call the Medicaid Transportation Broker for your county if you need help getting to your appointment. For more information, visit our transportation beneficiary information page or call Member Services toll free at 1-888-276-2020.
Keep your appointments
Your appointment time is saved just for you. Give your doctor's office at least 24-hours' notice if you must cancel.
Nights and weekends
Your PCP can help you 24 hours a day, 7 days a week. If you get sick after the PCP's office is closed, call the office anyway. If you cannot reach the PCP, call the Nurse Call Line toll free at 1-800-304-5436.
Out of town
If you or a family member gets sick and needs care when out of the area, call First Choice Member Services at 1-888-276-2020. We will help you find a doctor wherever you are.