Members

Important information about Hurricane Helene

We’re making temporary changes to provide relief and ensure health care access for our members and providers impacted by Hurricane Helene.

Attention First Choice by Select Health of South Carolina members and providers:

We want to help make sure you have access to the health care you need. We can help with finding available doctors, refilling prescription drugs, and answering other health plan questions. Member Services staff and our Nurse Call Line will be available to assist plan members with urgent needs. The Nurse Call Line is open 24 hours a day, seven days a week at 1-800-304-5436. If you have an emergency, please dial 911.

It is important to note that several normal requirements for medical and pharmacy services will be relaxed through Thursday, October 10, to ensure member needs are met, members can refill existing prescription medications that still have available refills with an emergency refill at any pharmacy now, even if you need to fill earlier than scheduled.

Medically necessary emergency care will be covered. If you are having an emergency, please call 911 or seek medical attention immediately.

We will provide further information and updates, as they become available.

Additional important numbers and resources

Members needing assistance, please call:

• First Choice Member Services at 1-888-276-2020 (TTY 1-888-765-9586)
• 24/7 Nurse Call Line at 1-800-304-5436

Providers needing assistance, please call:

• 1-888-559-1010 for Utilization Management or Authorizations
• 1-888-276-2020 for Member Eligibility
• 1-866-368-4562 for Right Fax Notification

For the latest information, visit the South Carolina Emergency Management Division's website.