Notice of Privacy Practices

First Choice makes every effort to protect the privacy of your medical and personal information. Everyone who handles your information — our employees, your First Choice providers and others — is dedicated to keeping the information confidential.

In order to pay your claims, manage your care and measure and improve the quality of our service, we may ask the health care provider for medical information about you. We may also provide information about you to your health care provider, other insurance companies (if you have other insurance), government agencies such as SCDHHS, or in response to a court order or subpoena.

You may ask First Choice to release your confidential information to other parties, including your employer, by sending us a letter signed by you or your legally authorized representative. Also, we will only release claims or medical information about mental health, substance abuse, or HIV-related conditions if you give us your written permission to do so.