Providers

Change Healthcare System Interruption

Change Healthcare, our electronic data interchange (EDI) clearinghouse for claims and payment cycle management, continues to address their network interruption related to a security incident. Below are updates for our systems and processes:

  1. Out of an abundance of caution, we have disabled connectivity between our systems and Change Healthcare’s systems due to Change Healthcare’s security incident, including those for the submission and payment of claims. We appreciate the inconvenience this is causing you and are exploring alternate options should Change Healthcare be unable to resolve this issue soon.
  2. Electronic claims submission: We have established a connection with Availity to receive electronic claims. If you or your clearinghouse do not currently use Availity to submit claims, you may register at: https://www.availity.com/Essentials-Portal-Registration. You will find registration options for Healthcare and Atypical Provider, so please choose the one that aligns with your business. For registration process assistance and other resources, access the training site link on the Availity registration page.
  3. Manual claims submission: We have established a direct claims entry process through PCH Global. To submit claims directly, please go to https://pchhealth.global and click the Sign-Up link in the upper right-hand corner to register. Complete the registration process and log into your account. You will be asked how you heard about PCH Global; select Payer, then AmeriHealth. Access your profile by clicking on Manage User and then My Profile. You will need to complete all the profile information. When you go to the Subscription Details screen, select the More option on the right-hand side to see how to enter the promo code Exela-EDI. When you are ready to submit claims, use the following information to search for our payer information: NOTE: Select Health Payer name is listed as AmeriHealth-Select Health First Choice.
    1. Payer name: AmeriHealth – Select Health First Choice
    2. PO Box: 7120, London, KY, 40742
    For a detailed walk through of the registration process, refer to the PCH Global Registration manual, found on the PCH Global website in the Resource Menu.
  4. Electronic remittance advice: Electronic remittance are available at this time. However, some individual remittance advices may not be available due to Change Healthcare’s security incident.
  5. Prior authorization submission and processing: The prior authorization systems continue to operate normally.
  6. Eligibility verification, claim status inquiry, and authorization inquiry: These capabilities continue to be available via NaviNet. If you do not have access to NaviNet provider portal, please visit https://register.navinet.net/ to sign up.

Please note, in the interim, our Provider Services Department will not be able to assist with processing of your payments any sooner. If you have other questions, you may contact Provider Services at 1-800-575-0418.

We thank you for your partnership and will continue to provide updates as we work to resolve the downstream impacts of Change Healthcare’s service interruption.

Resumption of Medicaid Annual Eligibility/Redetermination Reviews

Important information for providers regarding Annual Eligibility/Redetermination Reviews.


Latest provider communications

We work to keep all of our providers up-to-date and informed with the latest plan information and news.

View latest updates and other plan communications.

Effective February 13, 2024, Select Health will be the single point of contact for all new prior authorization requests, prior authorization requests for continuation of services, and retrospective authorization requests previously managed by eviCore healthcare.


The following provider materials are available to you in this section:

If you are interested in becoming a First Choice participating provider or if you have any questions, contact Provider Services at 1-800-741-6605.