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Important information about Hurricane Dorian

Monday, September 9, 2019

Attention First Choice by Select Health of South Carolina Members and Providers:

Our headquarters in North Charleston returned to normal business operating hours, effective Saturday, September 7, 2019. The First Choice Community Center in Columbia returns to normal business operating hours effective today, Monday, September 9, 2019.

Normal prior authorization requirements for medical and pharmacy services resume effective today Monday, September 9, 2019.

Providers, please contact First Choice concerning all authorizations that would normally have been required for services rendered during the relaxed period of September 2, 2019 – September 8, 2019, in order to properly process claims.

If you are a member or provider, who continues to be impacted by the aftermath of Hurricane Dorian and need additional assistance, please contact us at the appropriate number below:

Important numbers and resources

Members needing assistance, please call:

  • First Choice Member Services at 1-888-276-2020 (TTY 1-888-765-9586)
  • The Nurse Call Line (open 24 hours a day, seven days a week) at 1-800-304-5436

Providers needing assistance, please call:

  • 1-888-559-1010 for Utilization Management or Authorizations
  • 1-866-368-4562 for Utilization Management Fax Line
  • 1-888-276-2020 for Member Eligibility

Pharmacies needing assistance, please call:

  • PerformRx at 1-866-610-2773